Keep Sailing

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Terms and Conditions

Pre-information - How we operate

Keep Sailing Limited operates in two different ways.

 

  1. BOOKING AGENTS

Keep Sailing are booking agents for marine organisations such as sailing clubs and watersports centres. We take bookings for these organisations and sometimes we help them find staff or provide other services. But the courses are delivered by the organisations using their governing bodies recognition. You are entering into a contract with the organisations you are booking at. Every course description and follow up email related to the course will have statement ( ‘a’ below) describing who you are booking with. For example if you book a course at Thames Sailing Club;

A) All courses booked at location: ‘Thames Sailing Club’ (TSC) booked with Keep Sailing Limited (KS) are delivered by Thames Sailing Clubs Royal Yachting Association (RYA) Recognised Training Centre (RYC) status. Keep Sailing Limited are acting as booking agents for Thames Sailing Club.

 

  1. KEEP SAILING LIMITED COURSES

Courses or Events booked without statement ‘a’ above are booked directly with Keep Sailing Limited at the centre/location on the booking confirmation and we organise and deliver the course, inline with our policies.

 

 

 

Terms and Conditions of booking

 

Course Fees

All course fees must be paid at the time of booking.

Cancellation policy

Keep Sailing or organisations we are booking agents for reserve the right to cancel the course if the minimum number of students has not been reached. If this is the case we will endeavor to reach a compromise by either offering a shorter 1:1 course or you will receive a full refund.

Refund Policy for Customer-Cancelled Courses/Events

We understand that plans can change, and we strive to accommodate your needs. Please review our refund policy below for courses/events cancelled by customers:

  1. Cancellation 7 Days or More Before Course Start:
    • Refund: Full refund for cancellations made anytime from the booking date until 7 days before the course/event commencement.
  2. Cancellation Between 7 Days and Course Start:
    • Refund: No refund will be provided.
    • Exception: In case the course/event is fully booked, and there is a waiting list:
      • If we successfully fill your reserved space, you will receive a refund, deducting a £25 administration fee.

To initiate a cancellation, kindly send an email to info@keepsailing.co.uk. Please note that all cancellations must be confirmed in writing.

We appreciate your understanding and cooperation. If you have any further inquiries, feel free to contact us.

 

Terms and Conditions

 

  1. All cancellations and transfers are subject to a £25 admin fee.

  2. Bad Weather

    We will always do our best to run the course so if it’s raining or just general bad weather the course will go-ahead. However we do reserve the right to cancel or reschedule the course. Sometimes it’s just too windy to teach sailing (or not windy enough!) or the river conditions make it unsafe. In this event there will be a full refund of the course cost, we will do a pro rata refund if the course is part way through. i.e if we have managed to run 1 day of a 2 day course a 50% refund.

  3. In the event that a course participant, through illness or otherwise, misses the start of (or any other part of) the course, Keep Sailing or organisations we are booking agents for are under no obligation to offer completion of the course or any refund or to transfer the booking.

  4. Personal insurance is the responsibility of the course participant. Course participants are advised to take out personal insurance for any courses to cover the event of missing the course, cancellation, curtailment, personal injury, accident, damage to (or loss of) personal equipment or any other reason either caused by the course participant or beyond their control.

  5. Course participants using their own equipment do so at their own risk and Keep Sailing or organisations we are booking agents for will accept no liability for damage or loss howsoever caused and must have suitable insurance cover and minimum buoyancy.

  6. Keep Sailing or organisations we are booking agents for reserves the right to vary course details, dates and prices without prior notice.

  7. A course booking form with up-to-date medical and contact information must be completed prior to the start of the course.

  8. All course participants and visitors with the course participant will adhere to the Bye-laws and /or Code of Conduct